Frequently Asked Questions
Is my order packaged and delivered discreetly?
Yes. All orders are shipped in plain, unbranded packaging with no reference to our store or what’s inside the package. Your privacy is our top priority.
Who delivers my order?
We use The Courier Guy and Internet Express to handle and deliver your products to you.
Where do you deliver to?
We deliver anywhere and everywhere in South Africa. We don’t offer international delivery at this time.
What does delivery cost?
Delivery fees are calculated and displayed at checkout based on your location and order size.
How long will delivery take?
Delivery typically takes 2-5 business days from dispatch, depending on your location. You’ll receive tracking details once your parcel is shipped. For more details regarding delivery times please visit our Delivery Information page.
Can I return a product if I change my mind?
Due to the intimate and hygienic nature of our products, we do not accept returns if you change your mind. Returns are only accepted if a product is defective, damaged upon delivery, or the incorrect product was delivered. For more details regarding our returns policy please visit our Terms and Conditions page.
How do I report a defective or damaged product?
Please contact us within 48 hours of receiving your order by email on our Contact Us page, including your order number and photos of the defect or damage. We’ll review and arrange a replacement, refund, or store credit where applicable.
What payment methods do you accept?
We accept secure online payments via Stitch Express and Paystack. Accepted payment methods within Stitch Express include: card, Apple Pay, Google Pay, and Capitec Pay. Accepted payment methods within Paystack include: SnapScan and Scan to Pay. All payments are encrypted and processed securely in the Paystack and Stitch portals. We do not have access to, nor do we store, your card details.
Do I need to create an account to order?
No. You may checkout as a guest. However, creating an account allows you to view your order history and checkout faster next time.
Is shopping on your site safe?
Yes. Our website uses SSL encryption and secure payment gateways. Your personal and payment details are fully protected in line with POPIA.
Will my information remain private?
Absolutely. We comply with the Protection of Personal Information Act (POPIA). Your personal details are only used to process your order and are never shared, sold, or disclosed unnecessarily.
Need Help?
Visit our Contact Us page for assistance.